Industry Information and Consumer Assistance

The Empire Life Insurance Company (Empire Life) is a member of the Canadian Life and Health Insurance Association (CLHIA). All CLHIA members adhere to the Consumer Code of Ethics. This code focuses on fair treatment and respect for the privacy of our consumers.

The OmbudService for Life & Health Insurance (OLHI) is a national independent complaint resolution and information service for consumers of Canadian life and health insurance products and services including:

  • Life insurance
  • Disability insurance
  • Employee health benefits
  • Travel insurance
  • Insurance investment products such as annuities and segregated funds

OLHI operates a toll-free number to answer consumer questions about industry practices, life and health insurance companies and their products.

English: 1 800 268-8099 or (416) 777-2344 in Toronto

French: 1 800 361-8070 or (514) 845-6173 in Montreal

A number of consumer publications on a wide range of insurance-related topics are available for download on CLHIA and OLHI.