Your Personal Information and Your Privacy
Respecting your privacy is important to us at The Empire Life Insurance Company (Empire Life). We will maintain your personal information in a confidential file in our offices for the purpose of providing you with Empire Life products and services. Information contained in your file will be used by Empire Life, its reinsurers and their agents and representatives, on a continuing basis to assess your application, to appraise risk and assess any claim under your policy, to administer your policy and answer your questions, to provide you with information concerning Empire Life products and services, and to help us continually improve service and develop programs for our customers.
Access to your file is restricted to Empire Life employees, agents, representatives and third-party service providers as required to perform their duties. Empire Life may use third-party service providers located outside of Canada to process and store your personal information. You, or a person authorized by you, are entitled to access your file as outlined below and, when applicable, to have it corrected. You may also ask us not to provide you with information about other Empire Life products and services. To do either of these things, or to ask questions about the collection of your personal information, please write to Empire Life at the address set out below.
For more information please refer to our most recent Privacy Policy and Online Privacy Policy.
Accessing and amending your personal information
Under Canada's privacy legislation, you may request information about the existence, use and disclosure of any of your personal information held by Empire Life.
We appreciate your help in keeping that information up to date by informing us of changes as they occur.
If you would like to know more about our Privacy Policy, accessing your personal information, or how to correct your personal information, please send your request in writing to:
Chief Privacy Officer
The Empire Life Insurance Company
259 King Street East
Kingston, ON K7L 3A8
Fax: 1 800 920-5868
E-mail: privacy@empire.ca
How your request will be handled at Empire Life
We will make every effort to respond to your request within 30 days. If we are unable to respond within 30 days, we will advise you and explain why additional time is required.
Can your request for access be refused?
There are a few instances in which your request or parts of your request may, by law, be refused.
They include when complying with your request could:
- reveal personal information about a third party who has not consented to its release;
- reveal confidential commercial information;
- reveal information protected by solicitor-client privilege or;
- reasonably be expected to threaten the life or security of another individual.
If you would like to share any comments about how we dealt with your request, please let us know using the contact information provided above. Should you have concerns about how we handled your request, you can also forward those concerns to the Privacy Commissioner of Canada or to your provincial privacy commissioner (where applicable).