Group Benefits News

Empire Life to offer specialty drug program starting June 1, 2017

(Toronto, Ontario, March 1, 2017)  The Empire Life Insurance Company (Empire Life) (TSX: EML.PR.A.) announced today it will make its specialty drug program a standard feature in all Group drug plans it offers. The specialty drug program, part of the Empire Life Actively Managed Drug Solutions portfolio, will be included in new customers’ plans starting June 1, 2017. Current customers will join the program when their policies renew.


Access to benefits just got easier for employees on the go

We are pleased to announce a plan member mobile solution where access to benefits just got easier for employees on the go. That’s because they can manage their benefit plan from any mobile device. And, because they are directly connected to our plan member website, they are working with the most current information and functionality every time.

Posted Date: December 12, 2016

Empire Life notifies customers of data breach

June 17, 2016 (Toronto, Ontario) – The Empire Life Insurance Company (Empire Life) announced today that the company is responding to a data breach that may affect a number of its customers.

Posted Date: June 17, 2016

Empire Life launches Actively Managed Drug Solutions

Better health outcomes, better cost management

The Empire Life Insurance Company (Empire Life) announced today it is introducing Actively Managed Drug Solutions for customers with pay-direct drug plans. This complimentary new service will help employers better manage drug benefit costs while helping their employees achieve better health.

Posted Date: April 5, 2016

Empire Life Signs Agreement with MetLife

KINGSTON, Ontario, February 17, 2016   The Empire Life Insurance Company (Empire Life)  announced today it has signed an agreement with MetLife Expatriate Benefits to administer its new Voyageur Global Benefits program for expatriate medical, disability, and life insurance.

Posted Date: February 17, 2016

Empire Life celebrates anniversary of new customer on-boarding team

“It’s wonderful, thorough, linear, and clear. This is just the way I like to do business.” That’s how one advisor described the new way Empire Life now welcomes new customers.

Posted Date: September 25, 2015

Empire Life expands group critical illness insurance: two new product options that cover 31 conditions

Empire Life  announced today it is expanding its group critical illness offering. Effective July 1, 2015, it will offer a complete portfolio of Group CI products for groups of three and up.

Posted Date: June 25, 2015

Empire Life signs agreement with MedExtra Inc.

Empire Life is delighted to announce the signing of an agreement with MedExtra Inc. to provide our Health Concierge Service to customers who add Empire Life critical illness insurance to their employee benefit plans. The agreement took effect May 1, 2015.

Posted Date: June 1, 2015

Switch to Express Scripts Canada a Success

We’re pleased to report that the transition to Express Scripts Canada has gone very smoothly overall, based on analysis of calls to our Customer Service Unit and plan member claims experience over the past six weeks. The overwhelming majority of people who received a new benefit card heard the call to ‘put it in your wallet’ and ‘remember to show it.’

Posted Date: April 6, 2015

Strong response to Show My Card Contest*

More than 6000 Empire Life customers and their employees joined the Show My Card contest in its first week. The contest, with 58 great prizes including a $5000 grand prize gift card, aims to inject a little fun into January and remind employees to start using their new benefit cards when they fill a prescription starting February 1.

Posted Date: January 26, 2015

Empire Life Announces February 1 Switch to Express Scripts Canada

We’re delighted to announce that Empire Life has signed an agreement with Express Scripts Canada. Starting February 1, 2015, Express Scripts will be our partner in providing  pharmacy benefit management services (a pharmacy benefit manager works behind-the-scenes to ensure electronic drug claims are adjudicated quickly and accurately at the pharmacy).

Posted Date: September 16, 2014

Empire Life congratulates “Be an eClaimer” contest winners

Thanks to everyone for participating in the “Be an eClaimer” contest. Launched in October 2013, the contest was designed to raise awareness of enhancements to the eClaims service. Prizes included 18 $100 gift cards and one grand prize gift card for $1000. The contest closed March 31, 2014. A full list of winners is posted

Posted Date: May 19, 2014

Empire Life enhances group benefit solutions

Empire Life is pleased to announce the addition of a wide range of new choices to its BeneFit and 20Plus group benefit solutions. We’re also adding new features to our AD&D, WI/STD and Travel Emergency Assistance benefits.

Posted Date: March 3, 2014

"Be an eClaimer" contest wraps up March 31

March 31 at 11:59 p.m. eastern time is the last chance to enter the "Be an eClaimer" contest. The final monthly draw and the grand prize draw for the $1000 gift card will take place on April 1, 2014.

Posted Date: March 28, 2014

Empire Life eClaims to become standard in all employee benefits plans

Empire Life is pleased to report that eClaims will be a standard feature in its employee benefits plans, as of October 1, 2013.

Posted Date: September 23, 2013

Another eClaims milestone for Empire Life!

Empire Life has enhanced its eClaims service. Now, customers with eClaims can submit drug claims that don’t get paid at the pharmacy and standalone spending account claims—healthcare spending accounts (HCSA) and Incidental Health Expense (IHE).

Posted Date: June 17, 2013

Catherine's story. A bitter pill: the burden of chronic illness

Within a generation, it will affect one in 68 workers. It usually appears between the ages of twenty-five and fifty. It can start in your wrists, your hips, your feet, your legs, or your hands. Rheumatoid arthritis, an autoimmune disease, is the leading cause of disability in Canada. Catherine Hofstetter has fought it for more than twenty years.

Be inspired. Watch the story of this brave woman and her caring medical team in the third video in our ‘Changing Drug Landscape’ series:

Posted Date: May 13, 2013

New materials on Special Authorization now available

The Empire Life Special Authorization program helps business owners’ manage both costs and access so their drug plans are sustainable. Under this program, employees must acquire approval for certain high cost drugs (such as biologics) before they will be covered. That’s because in many cases—rheumatoid arthritis being one—about half of all patients will respond well to traditional drug therapies.

Posted Date: April 22, 2013

Biologic drugs - the human face and cost of breakthrough medicine

Catherine Hofstetter was diagnosed with rheumatoid arthritis twenty years ago. As the President of a small business begun by her father in the 1950’s, she doesn’t have a drug plan. And yet, she relies on expensive medications to get up every morning and go to work—just as Catherine’s employees rely on her to keep the business running. For Catherine, the drugs that are most beneficial are biologics.

Watch our video, The Human Face—and the Cost—of Biologics, in which we focus on the drugs that help keep Catherine Hofstetter at work:

Posted Date: April 11, 2013


Empire Life Launches eClaims For Group Customers

Empire Life is excited to launch a new electronic claims service, making it fast and easy for group insurance customers to submit claims.

Posted Date: November 22, 2012

Empire Life Launches New Extended Healthcare Policy Protection Plan (EP3)

The Empire Life Insurance Company (Empire Life) today introduced new healthcare pooling arrangements to protect group benefit customers who face high cost claims from prescription drugs and medical services. Watch our short video to learn more.

Posted Date: October 22, 2012

Empire Life Celebrates Small Business Week

October 14-20 is Small Business Week. It’s a week to celebrate the many contributions that small businesses make to the economy and to communities across Canada.

Posted Date: October 15, 2012

Drug Pooling Agreement Helps Ensure Drug Benefit Plan Sustainability

Empire Life is proud to be participating in the industry drug pooling agreement, announced by the Canadian Life and Health and Insurance Association (CLHIA).

Posted Date: April 3, 2012

HCSA: One Tool, many applications

If some of your group plans could do with a tune-up, our HCSA may be just what you need.

Posted Date: April 2, 2012

Empire Life and Aspiria announce a new Employee Assistance Program

Empire Life and Aspiria Corp. are pleased to announce the creation of a new Employee Assistance Program, AssistNow™, designed specifically for Empire Life Group Benefits customers.

Posted Date: January 26, 2011