We will post alerts of fraudulent activities consumers should watch out for. Fraudsters often use the names of reputable financial services companies in Canada in their scams.
June 25, 2018
Fraudulent cheque scam
We have received reports of people receiving fraudulent cheques using duplicate serial numbers of real Empire Life cheques previously cashed.
If you receive from us that you suspect is a fraud, please advise us immediately by calling our Customer Service Team at 1 800 561-1268 or by email at firstname.lastname@example.org.
May 18, 2017
DocuSign Phishing Incident
On May 16, 2017, we were notified by DocuSign, a company that provides a service for our online applications that a third party had gained temporary access to a server used by DocuSign to store customer emails.
The server contained only email addresses of people who opened an account with DocuSign before May 15, 2017. No other personal information was on the server. Since then, DocuSign has reported an increase in phishing emails sent to its customers.
Only customers who signed up for a DocuSign account may be at risk of receiving these phishing emails. If you’ve simply accessed or signed a document using their eSignature service without setting up an account, your email address is not at risk. DocuSign’s core eSignature service, envelopes and customer documents remain secure.
You can protect yourself from phishing emails by never clicking on links, opening attachments or replying to emails from an unknown source.
To learn more about this incident, visit the DocuSign Trust Center.
November 20, 2015
On November 20, 2015, Empire Life was involved in an email phishing incident. This website provides information for our customers and advisors. Should you have any questions or concerns, please don’t hesitate to contact us. Learn More
April 11, 2016
Mystery shopper scam
Did you receive a text to be a mystery shopper or cheques that looked like they were issued by our company? It’s a scam.
August 31, 2012
Advance Fee Schemes
The names of reputable financial services companies in Canada and the United States continue to be used for fraudulent purposes. Individuals are contacted either by telephone or through classified ads and offered loans and mortgages at very low interest rates on the condition that an advance deposit or processing fee is sent by wire transfer. Applicants do not receive the promised loan offers or funds.
Empire Life has no knowledge or involvement in this matter and we believe it to be fraud.
Recently, these illegal scams have used the names:
- Michelle Williams
- Chris Wood
- Chanel McGhan
- Michelle Gilbert
- Chris Adams
- David Walter
- Ricky Jones
- Scott Benson
As well as the company names:
- Empire Financial Group
- Empire Life Group
- Empire Financial
- Empire Financial Services
- Empire Private Trust
The Empire Life Insurance Company is not involved in these illegal acts.
If you are contacted with one of these fraudulent offers, please advise us by calling our Customer Service Unit at 1 800 561-1268 or by email at email@example.com.
We also recommend reporting any incident to the Phonebusters National Call Centre (PNCC).
- Telephone: 1 888 495-8501 (toll-free in Canada and the USA)
- Fax: 1 888 654-9426 (toll-free in Canada and the USA)
- Telephone: 1 705 495-8501 (overseas and local)
- E-mail: firstname.lastname@example.org