Caroline Keyes, FALU, FLMI
Director and Chief Underwriter, Retail Operations
Caroline Keyes is the Director and Chief Underwriter for Retail products at Empire Life.
After graduating from Queen's University with a degree in economics and commerce 25 years ago, Caroline started her career at Empire Life and quickly discovered her passion for underwriting. Today she is responsible for underwriting policies and practices of the Company's individual products, leading a team of 29 underwriters across Canada. The goal of her team is to provide competitive underwriting services and to make the best decisions possible for customers.
Caroline is a member of the Canadian Life and Health Insurance Association committee on Underwriting issues and is a past executive member of the Canadian Institute of Underwriters. She holds her Fellowship, Academy of Life Underwriting (FALU) and her Fellowship, Life Management Institute (FLMI) designations.