Insurance, Investments and Group Benefits

Insurance companies in Canada paid out 75 per cent more in mental health claims in 2021 compared to 2019 (CLHIA), but disability claims with a mental health component have been on the rise for many years. In this blog, Michelle Cortes, our product manager for long-term disability, interviews Ian Bridgman, Executive Director of The Claim Lab, and Steve Higgins, who oversees the management of disability claims at Empire Life, to discuss how The Claim Lab is helping us manage mental health claims through enhanced predictive analytics. Empire Life was the first insurance company in Canada to work with The Claim Lab. 

In a recent advisor webinar with guest speakers Stephen Frank, CLHIA President and CEO, and senior members of the Empire Life claims investigative team, Richelle Feddema and Raman Sharma, our hosts Marc-André Blondeau, regional vice-president of group distribution in Quebec and Eastern Canada, and Michelle Wegner, director of sales enablement at Empire Life, discussed industry efforts to tackle group benefits fraud. In this post, we share some of Marc-André and Michelle's post-webinar conversation with Stephen. Next week, we'll share their conversation with Richelle and Raman. 

How pharmacogenomics can prevent drug spend waste

More and more Canadians are taking prescription drugs as chronic disease and mental health problems become more widespread. But prescribing can be a challenge because each person’s unique metabolic profile—informed by their unique genetics—determines which drugs will work and which will not. Empire Life has been working with Pillcheck for three years to help plan members find the right pharmaceutical treatments sooner rather than later, so they can enjoy their lives and return to work without needless delay. For employers, the savings can add up: depending on the diagnosis, drug therapy guided by Pillcheck can save between $350 and $5000 per patient. 

“You build on failure. Use it as a stepping stone and close the door on the past. Don’t try to forget the mistakes, but don’t dwell on it.” Johnny Cash