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Our Commitment

In this climate of continuous change, the health and well-being of our employees, customers, and distribution partners remain our top priority. We are committed to providing support and solutions, and keeping you up to date.

We encourage you to continue with digital means of communication as much as possible. If you use Canada Post, please direct all mail to:

Empire Life
259 King Street East
Kingston, Ontario
K7L 3A8.

September 2021 Update - Highlights:

Plan member reduction in hours: 
Since January 1, 2021, we have been applying our standard eligibility rules related to minimum work hours. With all the great features we’ve added to the Group Administrator Portal, it’s easier than ever to make updates here. We are not automatically terminating coverage for anyone not working the minimum number of hours. If a member does not meet the minimum hours requirement, benefits coverage can be terminated directly on our portal by selecting the member and clicking on terminate.  

Covered benefit amounts:   

On January 1, 2021, we reverted back to our standard practice when it comes to benefits based on earnings. This means Empire Life aligns benefits coverage with plan member earnings for benefits such as Long-term disability (LTD) and life insurance.  

We have updated the plan member FAQ, our Business and Member Support, and the Travel Assistance section to reflect the current situation.  

The information on these web pages is for general information purposes only and is not to be construed as providing legal, tax, financial or professional advice. The Empire Life Insurance Company assumes no responsibility for any reliance made on or misuse or omission of the information contained in this document. Please seek professional advice before making any decision. Policies are issued by The Empire Life Insurance Company.

The information on these webpages is for general information purposes only and is not to be construed as providing legal, tax, financial or professional advice. The Empire Life Insurance Company assumes no responsibility for any reliance made on or misuse or omission of the information contained in this document. Please seek professional advice before making any decision. Policies are issued by The Empire Life Insurance Company.