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Help for plan members struggling with a mental health issue

Help navigating the complex mental health care system

Mental Health Navigator is a confidential, compassionate resource to guide plan members to appropriate care—whether they’re experiencing stress, anxiety, depression, or another mental health issue.


A psychologist and/or psychiatrist reviews the member’s situation and speaks with them via a video call. It’s all about establishing the right diagnosis, treatment plan, and medication (if needed). Findings and recommendations are captured in a clinical report and action plan.

An actionable plan, caring support

The Navigator (a registered nurse or social worker) reviews the action plan with the member, connects them with the right resources, and provides support throughout their journey.

Reasons to use Mental Health Navigator

  • Plan members are struggling with not feeling themselves but haven’t received a diagnosis and need support
  • They have a diagnosis but need help understanding their mental health condition, or have questions
  • They would like an expert second opinion of their current diagnosis and treatment plan



Getting started is easy

  • Visit or call toll free: (877) 419-2378
  • A Navigator (registered nurse or social worker) will support plan members through their journey, right from the first conversation


of the working population in Canada currently experience mental health conditions2 

“I want everyone who is having problems to know about the Mental Health Navigator service—this has been life-changing for me”
Shane, in 2019

In any given week, at least 500,000 employed Canadians are unable to work due to mental health problems.3

Reduction in severity of symptoms

Source: 2019 Canadian data from Teladoc Health Inc.


Visit or call toll free: (877) 419‑2378.


1 Mental Health Navigator is available to plan members and their dependants who have extended health benefits with Empire Life. You must be 18 years of age to use this service. 
2 Mental Health Commission of Canada. (2013). Making the Case for Investing in Mental Health in Canada.
Mental Health Commission of Canada. (2013). Making the Case for Investing in Mental Health in Canada.
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