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In the event of a disruption in postal service, we will hold all Canada Post mail until service resumes.

  • All claims cheques will be couriered to the advisor’s office as usual. If you are expecting a claim cheque, you can also contact usand we can arrange to courier the cheque directly to you.
  • All other cheques over $50,000 will be couriered to customers and other financial institutions. The remaining cheques will be held until Canada Post resumes business. If you’re expecting a cheque and it’s urgent, or are interested in signing up for direct deposit for investment policies, please contact us

Premiums still need to be paid on time, even during a postal strike. Payments can be made through online banking by adding ‘Empire – Individual’ as a payee and including your policy number (e.g. 001234567L), or our Customer Service team can set you up on an Automatic Premium Payment plan.

If you have any questions or concerns, please reach out to us at 1-800-561-1268 from 8:00 a.m. to 8:00 p.m. EST.