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A message from our President and Chief Executive Officer 

For Empire Life, the health and well-being of our employees, customers and business partners is our number one priority. We continue to closely monitor developments regarding the COVID-19 virus and follow the advice of health professionals and government. We have taken a number of measures so we can continue to serve our customers, protect our people and prevent the over-burdening of our valuable health care system. 

We have discontinued business travel and meetings, replacing them with virtual events where possible. Our technology and digital capabilities have allowed us to increase work-from-home arrangements, resulting in increased social distancing and peace of mind for our employees and continued responsiveness to the needs and expectations of our customers and business partners. 

In short, we're here to help and committed to making it simple, fast and easy for our customers to access the products and services they need to build wealth and achieve financial security. During unforeseen events and unsettling times like this, products like travel insurance, extended health benefits and disability coverage are more important than ever for Canadians. 

As events unfold, we will post any changes and updates to our current situation on this page. 

We wish you, your families and friends continued good health.  

Mark Sylvia
President and Chief Executive Officer

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Staying in touch

All of our offices are now closed to visitors but we continue to work behind the scenes to take care of your financial needs.

Please send all mail and courier to:
Empire Life, 259 King Street East, Kingston, Ontario, K7L 3A8

General: 1 800 419-4051
Insurance and investments: 1 800 419-4051
Group benefits: 1 888 841-9145

If you have mailed or faxed something to us in the past couple of weeks and want to confirm we received it, please contact us. 

Insurance and investments
Call 1 800 561-1268 or 1+ (613) 548-1881 outside North America
Email: or

Group benefits
Call 1 800 267-0215 or 1+ (613) 548-1881 outside North America

General Call
1 888 548-1881 or 1+ 613 548-1881 outside North America