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We’re here to help

As we all cope with the impacts of COVID-19, we want you to know we are here for you, working hard to take care of your financial needs.

From the start of the outbreak, the health and well-being of our employees, customers, and business partners has been our top priority, and we have mobilized quickly to keep our people and our communities safe, while continuing to serve you.

This page contains helpful resources and answers to questions you may have. We’re here to help.

Staying in touch

Most of our teams are working from home so we encourage you to use digital means to stay in touch. Here is how you can reach us by phone, email and fax. Please send all mail and courier to Empire Life, 259 King Street East, Kingston, Ontario, K7L 3A8.

Updates from our investment management team

Our investment team has been through market shocks before. As active managers with a long-term investment horizon, we can be selective and take advantage of market opportunities created by short-term movements and computer generated sell-offs. Read the latest updates from our investment management team

Questions on your coverage

We recognize that many Canadians have been impacted financially by COVID-19 and want to help ease the financial burden.

We’ve introduced a number of relief measures for individual customers who have individual insurance and critical illness policies with us and businesses and plan members who have group benefits coverage with us.

Premium payments on life and critical illness insurance policies: We’re extending the grace period for premium payments to 60 days until further notice for one monthly or one annual premium payment for individual life and critical illness policyowners who request it.. Customers can request this by calling us at 1 800 561-1268.

Group policies: We've implemented a number of business relief measures which can be found here.  

Helpful online tools

Whether it’s being able to check your investments online, submit a group benefits claim, or apply for insurance, our online tools and applications make it simple, fast and easy to do business with us 24-7 from the comfort of your home.

  • my.empire.ca : check your Empire Life investments online, access eStatements and duplicate tax slips.
  • Group plan member website : Submit eClaims, access benefit cards, review claim activity and balances, view your benefits booklet and more