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Our customers

  • We serve more than:
  • 445,000 individual customers
  • 7,300 group employer customers with over 160,000 group life and health plan members
  • 800 group retirement plans

Our people

We have more than:

  • 820 employees across Canada
  • 630 employees at our corporate head office in Kingston, Ontario
  • 29,000 partnerships with professional financial advisors, brokers, managing general agents, group producers and mutual fund dealers

Our financials

Here are our financials as of December 31, 2016:

Total assets including general and segregated funds: $16 billion
Net premium revenue from external customers: $1.1 billion
Total investment income: $225 million
Total revenue: $1.4 billion
Policy dividends: $29 million
Net benefits and claims: $593 million

Strength of our capital base (MCCSR)

258% as of March 31, 2017

What is an MCCSR ratio?

A Minimum Continuing Capital and Surplus Requirements (MCCSR) ratio of 100% means that a company has adequate capital to meet obligations to its policyholders. The Office of the Superintendent of Financial Institutions (OSFI) requires life insurance companies to maintain an MCCSR ratio of at least 120% and expects them to have a target ratio of at least 150%.

Assuris

We are a member of Assuris, the organization that protects Canadian insurance policyholders from loss of benefits due to the financial failure or insolvency of a member company.

You can find out more by reading the Assuris brochure.