Individual life insurance policy or investment plans
Are you looking for information about your individual life insurance policy or investment plan?
Register for MyEmpire to view your insurance and investment policy information, update your primary address or phone number and see your advisor’s contact information.
Check our Frequently Asked Questions.
1 800 561-1268
Monday to Friday, 8:00 a.m. to 5:00 p.m. EST (French), 8:00 a.m. to 8:00 p.m. EST (English)
From outside North America: 1+ (613) 548-1881
Fax: 1 800 419-4051
insurance@empire.ca or investment@empire.ca
Submitting a life insurance claim
If you’re looking for information on how to submit a life insurance claim, click here.
Group plans
If you are a group plan member, administrator or customer:
1 800 267-0215
Monday to Friday, 8:00 a.m. to 5:00 p.m. EST (French), 8:00 a.m. to 8:00 p.m. EST (English)
From outside North America: 1+ (613) 548-1881
Fax: 1 800 419-4051
Insurance and investments
Visit empire.ca/advisor/contact
Policy and Contracting Questions
1 800 536-7683
Monday to Friday, 8:00 a.m. to 5:00 p.m. EST (French), 8:00 a.m. to 8:00 p.m. EST (English)
insurance@empire.ca or investment@empire.ca
Fax:
1 800 419-4051
Product or online application questions
1 866 894-6182
Monday to Friday, 8:30 a.m. to 4:30 p.m. EST
Fax:
1 800 419-4051
Regional sales teams
Visit Group Advisor Online Services
1 888 449-3009
Monday to Friday, 8:00 a.m. to 5:00 p.m. EST
Fax:
1 888 841-9145
Regional sales teams
Click here
If you are a shareholder and have questions about your shareholder account or the management of your shares, please contact TSX Trust Company (formerly known as AST Trust Company).
Telephone: 1 800 387-0825
Email: shareholderinquiries@tmx.com
Institutional investors and analysts can contact us at investrelations@empire.ca.
1 877 548-1881
Monday to Friday, 8:30 a.m. to 5:00 p.m. EST
Empire Life
259 King Street East
Kingston, Ontario
K7L 3A8
Canada
