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Please see our Submitting a Life Insurance Claim section for detailed steps and required information.

Claim forms can be found here on the right hand side menu under Life insurance claim forms. If you have additional claim questions, please visit our claims information page.

Please contact our customer service team at 1- 800 561-1268 or insurance@empire.ca Monday to Friday, 8:00 a.m. to 8:00 p.m. EST to start your critical illness claim.

Routine claims are handled within 5 business days. If we require additional information, we will contact you. If you have additional claim questions, please visit our claims information page here.