Main Content

Please use these as your first line of contact. If necessary, your inquiry or concern will be forwarded to the appropriate underwriter.

Insurance Customer Service 

 1-800-561-1268​

Underwriting fax

 1-800-920-5868

Email replies to

 ind_newbusiness@empire.ca

Pending Policy Status requests to

 insurance@empire.ca

Your Underwriting Team

**bilingual

Kingston (877) 548-1881

Michelle Ferguson, Chief Underwriter

Ashley Paul - Underwriting Manager
Kate Bloom, Underwriting Specialist
Catriona Robertson, Senior Underwriting Consultant   **
Sarah Hogeboom, Senior Underwriting Analyst  
Adam Shepherd, Senior Underwriting Analyst  
Donna McKinley, Underwriting Specialist
Anne Bown, Senior
Amy Twofoot, Senior
Smita Kurian, Senior
Alison Irvine, Senior
Amy Houghton, Senior
Liz Thurston, Senior Underwriting Analyst  
Morgan McHaffie, Senior
Scott Napier, Underwriter **

Montréal (800) 371-9151

Reina Tucker, Underwriting Specialist **
Mélyssa Tremblay, Underwriting Specialist **
Jimmy Chengebroyen, Senior **
Sylvia Jankowski, Senior **
Yasmina Benamar, Intermediate **
Sabrina Mezzacappa, Intermediate **