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Please use these as your first line of contact. If necessary, your inquiry or concern will be forwarded to the appropriate underwriter.

Insurance Customer Service 

 1-800-561-1268​

Underwriting fax

 1-800-920-5868

Email replies to

 ind_newbusiness@empire.ca

Pending Policy Status requests to

 insurance@empire.ca

Your Underwriting Team

**bilingual

Kingston (877) 548-1881

Caroline Keyes, Director, Chief Underwriter

Anne Poore - Manager, Underwriting and Claims**
Michelle Ferguson, Senior Lead
Donna McKinley, Senior
Anne Bown, Senior

Amy Twofoot
, Senior
Adam Shepherd, Senior
Kate Bloom, Consultant

Catriona Robertson, Underwriting Specialist **

Ashley Paul, Underwriting Specialist
Smita Kurian

Sarah Hogeboom
Amy Houghton
Liz Thurston
Morgan McHaffie

 

Montréal (800) 371-9151

Stéphane Lacoursière, Lead
Reina Tucker, Consultant **

Mélyssa Tremblay,Senior **

Jimmy Chengebroyen,Senior **

Sylvia Jankowski,Senior **