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Please use these as your first line of contact. If necessary, your inquiry or concern will be forwarded to the appropriate underwriter.

Insurance Customer Service 


Underwriting fax


Email replies to

Pending Policy Status requests to

Your Underwriting Team


Kingston (877) 548-1881

Caroline Keyes, Director, Chief Underwriter

Anne Poore - Manager, Underwriting and Claims**
Michelle Ferguson, Senior Lead
Donna McKinley, Senior
Anne Bown, Senior

Amy Twofoot
, Senior
Adam Shepherd, Senior
Kate Bloom, Consultant

Catriona Robertson, Underwriting Specialist **

Ashley Paul, Underwriting Specialist
Smita Kurian

Sarah Hogeboom
Amy Houghton
Liz Thurston
Morgan McHaffie


Montréal (800) 371-9151

Stéphane Lacoursière, Lead
Reina Tucker, Consultant **

Mélyssa Tremblay,Senior **

Jimmy Chengebroyen,Senior **

Sylvia Jankowski,Senior **