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Please use these as your first line of contact. If necessary, your inquiry or concern will be forwarded to the appropriate underwriter.

Insurance Customer Service 

 1-800-561-1268​

Underwriting fax

 1-800-920-5868

Email replies to

 ind_newbusiness@empire.ca

Pending Policy Status requests to

 insurance@empire.ca

Your Underwriting Team

**bilingual

Kingston (877) 548-1881

Caroline Keyes, Chief Underwriter
Michelle Ferguson, Senior Technical Lead
Sarah Hogeboom - Underwriting Manager
Kate Bloom, Underwriting Specialist
Catriona Robertson, Underwriting Specialist **
Ashley Paul, Underwriting Specialist
Adam Shepherd, Underwriting Specialist
Donna McKinley, Senior
Anne Bown, Senior
Amy Twofoot, Senior
Smita Kurian, Senior
Alison Irvine, Senior
Amy Houghton, Intermediate
Liz Thurston, Intermediate
Morgan McHaffie, Intermediate
Ken Cushing
Scott Napier 

Montréal (800) 371-9151

Reina Tucker, Underwriting Specialist **

Mélyssa Tremblay, Underwriting Specialist **

Stéphane Lacoursière, Underwriting Specialist **

Jimmy Chengebroyen, Senior **

Sylvia Jankowski, Senior **
Yasmina Benamar, Intermediate **
Sabrina Mezzacappa, Intermediate **